Privacy Policy
Her Nurtured Life
Effective date: 28 September 2026
Her Nurtured Life, operated by Kate Freeman, respects your privacy and is committed to handling personal information carefully, transparently and responsibly.
This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices available to you. It applies when you visit www.hernurturedlife.com, contact us, subscribe to our emails, purchase a product, attend an event, or use our coaching, education or wellbeing services.
1. Who we are
Her Nurtured Life provides holistic wellness and transition coaching, neuroscience-informed education, somatic practices, digital resources, programs and events.
For privacy enquiries, requests or complaints, contact:
Kate Freeman
Her Nurtured Life
Coffs Harbour, NSW, Australia
Email: kate@hernurturedlife.com
2. The information we may collect
Depending on how you interact with us, we may collect:
your name, email address, telephone number and location;
contact details and information you provide through enquiries, forms, bookings or applications;
purchase, transaction and product-access information;
newsletter preferences, consent records and interactions with our emails;
information you voluntarily share during coaching enquiries, sessions, programs, events, surveys or feedback;
personal or sensitive information relevant to providing coaching or wellbeing support, which may include information about your physical or psychological wellbeing, life circumstances, relationships or experiences;
testimonials, reviews or feedback, where you choose to provide them;
technical information such as your IP address, browser type, device information, referring pages and website activity; and
any other information you choose to provide to us.
We aim to collect only information that is reasonably necessary for our business activities and services. Where sensitive information is collected, we will seek your consent unless collection is otherwise permitted or required by law.
3. How we collect information
We may collect information directly from you when you:
visit or use our website;
subscribe to a newsletter or download a resource;
complete a contact, booking, intake, application, feedback or survey form;
purchase a digital product, program or service;
participate in a coaching session, group program, event or online course;
communicate with us by email, telephone, video call, social media or another messaging service; or
provide a testimonial, review or other feedback.
We may also receive limited information from service providers that help us operate the business, such as website, email, booking, payment and analytics platforms.
Where practical, you may contact us without identifying yourself or by using a pseudonym. However, we may need accurate identifying and contact information to process purchases, provide services, maintain appropriate records or respond meaningfully to your request.
4. Why we collect and use information
We may collect, hold and use personal information to:
respond to enquiries and communicate with you;
assess whether our services are appropriate for your needs;
provide and administer coaching, programs, events and digital resources;
process payments and deliver purchases;
manage bookings, records, client care and follow-up communication;
send newsletters, educational material and relevant offers where you have consented or where otherwise permitted by law;
improve our website, products, programs, communications and customer experience;
manage our business, meet legal and professional obligations, prevent fraud and maintain security; and
use information for another purpose you have authorised.
We will not sell or rent your personal information.
5. Coaching and sensitive information
Information shared in coaching sessions or program participation is treated respectfully and confidentially. It may be recorded in private notes where reasonably necessary to provide continuity of support and maintain appropriate business or professional records.
Confidentiality may be limited where disclosure is required or authorised by law, or where we reasonably believe disclosure is necessary to respond to a serious and imminent threat to a person's life, health or safety. Where appropriate and lawful, we will discuss this with you.
Her Nurtured Life provides coaching, education and wellbeing support. These services are not a substitute for medical care, mental health treatment, diagnosis or emergency support.
6. Email marketing
If you subscribe to our mailing list, request a resource, or consent during a purchase or enquiry, we may send you newsletters, educational content and information about relevant services or offers.
You can unsubscribe at any time by using the unsubscribe link in an email or contacting us. Unsubscribing from marketing does not prevent us from sending essential transactional or service-related communications, such as receipts, access information or appointment messages.
7. Payments
Payments may be processed by third-party payment providers, including Stripe, PayPal or Square. Her Nurtured Life does not ordinarily receive or store your complete payment-card details. Payment providers handle that information under their own privacy and security practices.
8. Service providers and disclosure
We may share personal information with trusted service providers where reasonably necessary to operate the business or provide services. These may include providers of:
website hosting and online commerce, including Squarespace;
email marketing and automation, including MailerLite;
payment processing, including Stripe, PayPal and Square;
cloud storage, email, documents, calendars and video meetings, including Google Workspace;
forms and surveys, including Jotform;
video conferencing or digital course delivery;
accounting, professional advice, technical support, analytics and security; and
digital productivity and technology services used to support business administration and content development.
We may also disclose information where you have consented, where required or authorised by law, or in connection with the prevention or investigation of suspected unlawful activity.
Service providers are given access only to the information reasonably required for their role. Their handling of information may also be governed by their own privacy policies.
9. Overseas storage and processing
Some of our service providers operate or store information outside Australia. As a result, personal information may be processed or stored in countries including the United States, countries in the European Union, or other locations used by those providers.
The countries involved may change as providers update their infrastructure. We take reasonable steps when selecting and using service providers and encourage you to review the privacy policies of the relevant platforms. However, privacy protections in another country may differ from those in Australia.
10. Cookies, analytics and advertising technologies
Our website and service providers may use cookies and similar technologies to:
make the website function properly;
remember preferences;
understand website traffic and how visitors use the site;
measure the performance of content, emails or advertising; and
support relevant advertising where those tools are enabled.
You can adjust cookie settings through your browser and, where available, the website's cookie controls. Blocking some cookies may affect how parts of the website function.
If analytics or advertising tools are used, the providers may collect identifiers, device data and information about your interaction with the website in accordance with their own privacy policies.
11. Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Measures may include password protection, access controls, multi-factor authentication where available, reputable service providers and secure digital systems.
No method of online transmission or storage is completely secure. If a data breach occurs, we will assess and respond to it and, where required, notify affected individuals and the Office of the Australian Information Commissioner.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain appropriate professional and business records, resolve disputes, or comply with legal obligations. When information is no longer required, we take reasonable steps to delete it or permanently de-identify it.
12. Accessing or correcting your information
You may ask to access personal information we hold about you or request that inaccurate, incomplete or outdated information be corrected.
Send your request to kate@hernurturedlife.com. We may need to verify your identity before responding. We will respond within a reasonable period and will explain if we are unable to fulfil all or part of a request where permitted by law.
13. Privacy concerns and complaints
If you have a privacy question or believe your information has been mishandled, please contact:
Kate Freeman
Email: kate@hernurturedlife.com
Please include enough information for us to understand and investigate your concern. We will acknowledge your complaint and aim to respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) through www.oaic.gov.au.
14. External links
Our website and emails may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.
15. Children and young people
Our website, digital products and general coaching services are primarily intended for adults. We do not knowingly collect personal information from a child without appropriate consent where consent is required. If you believe a child has provided personal information without appropriate authorisation, please contact us.
16. Changes to this policy
We may update this Privacy Policy when our services, systems or legal obligations change. The current version will be published on our website with its effective date.